We care about our customer, hence pay a very careful attention to after-sales service. Managers of TET ESTEL provide regular equipment monitoring to check its required specifications degree concordance and, in turn, to secure Customer satisfaction.
Each customer has a personal manager, which can be reach for consulting via phone or email.
To ensure quality of products maintenance and warranty processes, TET ESTEL enterprise established a list of the following important activities:
- Spare parts set, supplied with the equipment, regular update and optimisation;
- Working equipment ultimate repair-on-a-field kits constant availability;
- Equipment installation, maintenance and commissioning field works protocol introduction;
- TET ESTEL equipment maintenance and repair field operation teams formation and training;
- Debugging feedback channels on supply, installation and equipment working condition during warranty and post-warranty period on a contractual basis;
- Providing rapid response and eliminating products inconsistencies to technical requirements, identified during transportation, storage, installation and operation period;
- Claims and warranty works organization and management.