Each customer has a personal manager, which can be reach for consulting via phone or email.
To ensure quality of products maintenance and warranty processes, TET Estel enterprise established a list of the following important activities:
- Spare parts set, supplied with the equipment, regular update and optimisation;
- Working equipment ultimate repair-on-a-field kits constant availability;
- Equipment installation, maintenance and commissioning field works protocol introduction;
- TET Estel equipment maintenance and repair field operation teams formation and training;
- Debugging feedback channels on supply, installation and equipment working condition during warranty and post-warranty period on a contractual basis;
- Providing rapid response and eliminating products inconsistencies to technical requirements, identified during transportation, storage, installation and operation period;
- Claims and warranty works organization and management.
All requests and claims will be responded ASAP. We admire our clients and appreciate your time.